Club Med improves customer experience thanks to Ingenico’s omni-channel payment solution
Ingenico Group (Euronext: FR0000125346-ING), the global leader in seamless payment, is bolstering its partnership with Club Med, the world’s leading premium all-inclusive company, by rolling out an omni-channel payment solution, which will complement the payment solutions online and on fixed and portable terminals that are already being used on site in France, Portugal, Italy and Switzerland, thereby improving the customer experience.
Club Med is now applying its no-constraint concept to payments, using Ingenico’s omni-channel payment solution, which both streamlines and considerably simplifies the management of additional expenses incurred by guests at their resorts. When the guest arrives, the payment terminal securely sends bank card information to Ingenico, who then stores it in an electronic safe and assigns a token shared with the Club Med POS system. When it is time to check out, or at Club Med’s initiative, customers can be charged for all expenses incurred without needing to revisit reception.
This solution frees up the customer from the need to wait and pay. It also allows Club Med to secure registration and subsequent use of customer payment cards, in the event of reimbursement or additional expenses after checkout. Finally, Club Med receives consolidated reporting for its website and all of its resorts.
Omni-channel payment has become essential to facilitate sales, as it saves time and offers a more fluid consumer journey,” explained Guillaume Pascal, Managing Director for Ingenico Group in France. “The convergence of our online and in-store payment solutions enables us to contribute to the digital transformation of the retail sector. This partnership with Club Med illustrates this transformation in the highly competitive hospitality sector.”